Accessibility Statement

MedStory is committed to making our services accessible and usable for people across Australia, including older adults, people with disability, people using assistive technology and people with changing health or caring circumstances.

Accessibility supports MedStory's purpose: helping people understand, organise and communicate important health information with less friction.

MedStory uses the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as its working accessibility target for public website and app interfaces.

We also consider the Disability Discrimination Act 1992 (Cth), Australian digital accessibility guidance, inclusive design principles and feedback from users with lived experience.

Conformance with accessibility standards does not guarantee that every person will have a barrier-free experience, so we treat accessibility as continuous improvement rather than a one-off checklist.

The current public website has been designed with readable text, keyboard-reachable controls, responsive layouts, meaningful image alternatives and a privacy-light early-access flow.

Formal independent accessibility audit, user testing with assistive technology users, and full app accessibility verification should be completed before broader launch or real-data beta use.

MedStory aims to support accessibility through:

• plain English content and clear section headings
• responsive layouts for desktop, tablet and mobile
• sufficient colour contrast for core text and controls
• keyboard navigation for links, buttons and form fields
• visible focus states for interactive controls
• labels and instructions for form fields
• text alternatives for meaningful images
• decorative images that are ignored by assistive technology where appropriate
• touch targets sized for comfortable interaction
• support for browser zoom and operating-system accessibility settings
• avoidance of flashing content and unnecessary motion

MedStory forms should use clear labels, helpful error messages and instructions that do not rely only on colour. Public website forms should ask for contact details only and should discourage health information entry.

Where a task cannot reasonably be completed online by a user, MedStory aims to provide a practical alternative where possible.

MedStory aims to use semantic HTML, labelled controls and predictable page structure so common assistive technologies can interpret pages and workflows.

Users may access MedStory with combinations of browsers, screen readers, keyboard navigation, voice control, magnification, high-contrast settings, reduced-motion settings and mobile accessibility tools. If something does not work as expected, please tell us.

Some prototype screens, third-party services, generated documents, historical files or future features may not yet meet the target accessibility level.

Where we identify an accessibility barrier, we will prioritise a fix or provide a reasonable alternative where practical.

If you find accessibility barriers or need information in another format, contact info@medstory.com.au. Include the page or feature, what happened, your browser or device, and any assistive technology used if you are comfortable sharing it.

We aim to acknowledge accessibility feedback within 5 business days and provide an update or practical next step within 15 business days where reasonable and practicable.

Accessibility work should be included in design, development, testing, release checks and support processes. Before broader launch, MedStory should complete focused accessibility testing of core user flows, including keyboard-only and screen-reader review.

We may update this Accessibility Statement as MedStory changes, as standards evolve, or as we learn from user feedback and accessibility testing.