Terms of Use

These Terms are between you and MedStory Pty Ltd. By accessing or using MedStory, you agree to these Terms.

You may accept these Terms by visiting the website, creating an account, using MedStory, uploading information, connecting a supported source, inviting another person, subscribing to a paid plan, making a payment or otherwise indicating acceptance in the product.

If you do not agree, you must not use MedStory.

MedStory helps users organise health information, documents, sources, notes and items that still need checking.

Users with access can create a profile for each person, enter health information, upload documents where available, review document suggestions where processing is enabled, manage appointments and contacts, and invite trusted people to a specific profile. Live health-record connections and a general health-data export are not currently available.

Some screens and features may be prototypes or previews. They do not connect to live health records.

You may use MedStory only if you are able to agree to these Terms and use the service lawfully. You must be 18 or older to create or manage an account unless MedStory approves another arrangement with a parent, guardian or authorised representative.

If you use MedStory on behalf of another person, you must have their consent, legal authority or another lawful basis. If you are unsure whether you have authority to manage another person's health information, do not upload, access, import or enter that information.

You are responsible for:

• keeping your login details secure
• providing accurate account information
• using MedStory lawfully and responsibly
• ensuring information you add, import, confirm or upload is appropriate to handle
• ensuring people you invite are trusted and authorised
• notifying us if you believe your account has been accessed without permission

You warrant that information you provide to MedStory is true, accurate, current and complete to the best of your knowledge.

You are responsible for information you enter, upload, edit, import, confirm, link, share or export through MedStory. You retain ownership of your content.

You grant MedStory a limited, non-exclusive licence to access, use, copy, store, transmit, process, analyse, display and disclose your content as reasonably necessary to provide, secure, support, maintain and improve the service, and to comply with legal obligations.

This licence continues for as long as we hold your content in accordance with our Privacy Policy and these Terms.

Before creating, uploading to, editing, accessing or sharing another person's profile, you must have their consent, legal authority or another lawful basis. You must not use MedStory to secretly collect, store, monitor, access or share another person's health information.

MedStory is not operated by the Australian Government and is not a replacement for My Health Record.

MedStory does not currently provide a live My Health Record or other connected health-record source. If a connection is made available later, it must use approved access and authorisation pathways. MedStory does not ask for, collect or store your myGov password and does not bypass permissions or access controls.

You must only connect to, view, import or use information you are legally permitted to access. Information imported or viewed from connected sources may be incomplete, out of date, unavailable or require checking with the original source.

You may use MedStory to:

• organise health information
• record source dates and evidence links
• identify information that needs checking
• prepare for conversations with healthcare professionals
• manage your own health information
• help another person where you have consent or authority
• share information with trusted people, where sharing is available
• export or download information for personal use where an export or download feature is available

You must not use MedStory to:

• access another person's information without permission
• upload, import or disclose another person's health information without consent, authority or lawful basis
• send health information through public website forms or general enquiry emails
• use MedStory for emergency decisions
• use MedStory as medical advice
• use MedStory to diagnose, treat or make medication decisions
• use MedStory as clinical decision support
• mislead another person about the accuracy, source or currency of information
• claim MedStory information is clinically verified unless it has been verified by an appropriate professional
• scrape, copy, reproduce or reverse engineer the service without permission
• test, scan or attack MedStory security without written authorisation
• upload harmful files, malware or unlawful material
• interfere with MedStory's operation
• breach any law, regulation or another person's rights

MedStory is not an emergency service. It does not continuously monitor information, detect emergencies, contact healthcare professionals or carers, or alert emergency services. Do not rely on MedStory in an emergency. If you need urgent medical help in Australia, call 000. If you are outside Australia, contact your local emergency number.

MedStory does not provide medical advice, diagnose conditions, recommend treatment, recommend medication changes, or replace a qualified health professional.

Information in MedStory may help you organise and discuss health information, but it must not be used as a substitute for professional advice.

MedStory is intended as a personal health information organisation tool with document storage, evidence linking and review features.

MedStory is not intended to diagnose, treat, cure, prevent or monitor any disease or condition. It is not intended to replace professional clinical judgement.

These Terms describe MedStory's intended product use. They do not make a legal or regulatory classification of MedStory or any future feature.

Information in MedStory may be entered by a user, imported from a connected source, extracted from a document, linked to evidence, incomplete, outdated, incorrect, unverified or not reviewed by a healthcare professional.

To the extent permitted by law, MedStory does not guarantee that information is accurate, complete, current or suitable for a particular purpose. You should check important information against source documents and with a qualified health professional.

You are responsible for making sure you have permission to upload each document, photo or file. Uploaded documents may contain sensitive health information and information about other people.

MedStory may link evidence to specific health items. If the underlying document is deleted, the file, extracted text and unconfirmed suggestions may be removed. Information already reviewed and saved to a profile is currently preserved, with its source shown as removed.

MedStory may use OCR, extraction, summarisation or AI-assisted tools to help identify possible information from uploaded documents. Outputs may be wrong, incomplete or misleading.

Suggested information must be reviewed, edited, confirmed or rejected before it is treated as confirmed profile information. MedStory does not use OCR, extraction, summarisation or AI-assisted features to diagnose, treat, recommend medication changes, provide emergency advice or replace professional judgement.

Where sharing is available, you may invite trusted people to access a profile. You are responsible for choosing who you invite and ensuring you have authority to share the relevant information.

Access is managed separately for each profile. Owners manage access. Editors can view and manage supported health information, documents, appointments and contacts. Viewers can view health information, documents, appointments and contacts but cannot make changes. People you invite are currently given Editor access. Invitations do not change plan coverage or billing.

MedStory may allow you to remove access, but we may not be able to recall information already downloaded, exported, printed, screenshotted or shared outside MedStory.

MedStory may allow information to be exported or downloaded. Exported or downloaded information may become outdated after it leaves MedStory.

You are responsible for how you store, protect and share exported or downloaded information.

MedStory may use third-party services for hosting, authentication, storage, email, analytics, support, payments, OCR, extraction, summarisation, AI-assisted processing or other operational needs.

Third-party services may have their own terms, privacy policies and availability limits. MedStory is not responsible for third-party services except to the extent required by law.

MedStory may change, improve, suspend or discontinue parts of the service. We aim to provide a reliable service, but we do not guarantee that MedStory will always be available, error-free or uninterrupted.

Where a payment feature is identified as test mode, no live charge is made.

When live paid plans are available, subscription, renewal, cancellation and refund details will be shown before purchase. Any live purchase remains subject to rights that cannot legally be excluded, including rights under the Australian Consumer Law.

When live paid plans are available, new accounts receive a 14-day Personal trial without being asked for payment information. The trial ends automatically and you will not be charged. To keep unlimited document uploads and automatic processing of uploaded documents, including information extraction, choose Personal and add a payment method. If you do not subscribe, Free limits apply, but your account and existing stored health information remain readable.

When live paid plans are available, a seven-calendar-day grace period applies if a renewal payment for an existing paid subscription fails. This grace period does not apply when a Personal trial ends because there is no renewal payment or failed charge. Non-payment will not delete, hide or remove access to existing stored health information. Access may still be restricted for separate legal, privacy, security or safety reasons.

Nothing in this section limits rights that cannot legally be excluded, including rights under the Australian Consumer Law.

Cancelling a paid subscription does not delete your account, profiles, documents or records. The current app does not provide self-service account deletion. Contact MedStory if you have a question or request about account deletion.

Deletion may be subject to legal, technical, backup, audit-log, security and dispute-resolution limitations.

MedStory owns or licenses the MedStory website, app, branding, design, software and related materials. You must not copy, modify, distribute or use MedStory materials except as allowed by these Terms or with written permission.

You retain ownership of information you enter or upload.

MedStory may suspend, restrict or terminate access if we reasonably believe you have breached these Terms, your use creates legal, privacy, security, safety or operational risk, your account has been compromised, we are required to do so by law, or continued access may harm another person or the service.

Where practical, we will try to give notice and a reasonable opportunity to resolve the issue, unless immediate action is needed to protect security, privacy, safety, legal compliance, another person or the service.

Nothing in these Terms limits, excludes or modifies rights, guarantees, remedies or protections that cannot legally be excluded, including rights under the Australian Consumer Law.

To the extent permitted by law, MedStory is not liable for loss arising from:

• reliance on incomplete, inaccurate, outdated or user-entered information
• use of MedStory in an emergency
• use of MedStory as medical advice or clinical decision support
• unauthorised sharing by a user
• information downloaded, exported, printed, screenshotted or shared outside MedStory
• third-party services outside our reasonable control
• misuse of connected health record access
• failure to check important information with original sources or qualified health professionals
• events outside our reasonable control

This section does not limit rights, remedies or guarantees that cannot legally be excluded.

You agree to take responsibility for loss, liability, claim or expense suffered by MedStory to the extent it arises from your unlawful use of MedStory, your breach of these Terms, or your unauthorised handling of another person's information.

This obligation does not apply to the extent the loss, liability, claim or expense is caused by MedStory's breach of these Terms, negligence or unlawful conduct.

If you have a concern or dispute about MedStory, contact info@medstory.com.au first so we can try to resolve it.

Before either party starts court proceedings, the parties must first try to resolve the dispute in good faith, unless urgent court action is needed to protect privacy, security, intellectual property, safety, legal rights or the service.

Nothing in this section prevents you from contacting a regulator or exercising rights that cannot legally be excluded.

MedStory is not responsible for delay or failure to perform an obligation where the delay or failure is caused by events outside our reasonable control, including outages, cyber incidents, natural disasters, acts of government, industrial action, telecommunications failures or cloud provider incidents.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that may hear appeals from those courts.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify users before or when the updated Terms take effect. If you continue using MedStory after updated Terms take effect, you agree to the updated Terms.

Questions about these Terms can be sent to info@medstory.com.au.